Shipping policy

Thank you for shopping at Wau! We strive to provide you with the best shipping experience possible.

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times depend on your destination:

7–21 business days, depending on the destination country and customs clearance.

3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number to check its status. Please allow 48 hours for the tracking information to become available.

4. Missing or Damaged Items

If your order arrives damaged in any way, please email us as soon as possible at [Your Support Email] with your order number and a photo of the item's condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.